1. Which certification is relevant for supporting Microsoft Windows Desktop Environment(s)?

Answer: CCNA

2. What does CCNA stand for?

Answer: Cisco Certified Network Associate

3. Which environment requires knowledge of managing Microsoft Active Directory?

Answer: Microsoft Windows Server Environment

4. Which task involves configuring Cisco Routers and Switches?

Answer: Installing and maintaining networking hardware

5. What is a primary responsibility when supporting a Cisco Network Environment?

Answer: Diagnosing and troubleshooting network issues

6. Which certification is beneficial for installing and configuring Cisco wired and wireless IP phones?

Answer: CCNA

7. What is the role of MCP – Windows XP/Vista/Windows7 Track certification in an IT support environment?

Answer: It certifies proficiency in Microsoft Windows Desktop Environment(s).

8. Which Microsoft Windows Server version is mentioned in the provided skills?

Answer: Windows Server 2008

9. Which task is related to managing Microsoft Active Directory?

Answer: Managing user accounts and permissions

10. In the context of supporting Cisco Network Environment(s), what does the term "switch" refer to?

Answer: A networking device that connects multiple devices on a LAN